Store Policies

Transfer Fees

The applicable transfer fee becomes due when the firearm is received, processed, secured, and entered into the required federal acquisition and disposition records of Torchwood Tactical, LLC.

The transfer fee remains due regardless of whether the customer completes the transfer, cancels the transaction, fails to retrieve the firearm, is denied or delayed during the background-check process, becomes legally ineligible to receive the firearm, or requests that the firearm be returned.

Customer Notification

Torchwood Tactical, LLC will make reasonable efforts to notify the customer when the firearm has been received and is available for transfer. Notice may be provided by telephone, voicemail, text message, email, or mail using the contact information provided by the customer, seller, or shipping FFL.

The customer is responsible for providing accurate contact information and promptly notifying Torchwood Tactical, LLC of any changes.

Initial Pickup Period and Storage Fees

The customer has thirty (30) calendar days from the date of the first notification to complete the transfer without incurring storage fees. The initial thirty-day period does not waive or postpone payment of the applicable transfer fee.

Beginning on the thirty-first (31st) calendar day following the first notification, a storage fee of $5.00 per firearm, per calendar day will accrue.

Storage fees will continue to accrue until the firearm is lawfully transferred to the customer, returned to the original seller or shipping FFL, transferred to another willing FFL, deemed abandoned under this policy, or otherwise lawfully disposed of.

Return of a Firearm

If a customer does not or cannot complete the transfer, the customer may request that the firearm be returned to the original seller or shipping FFL. Torchwood Tactical, LLC will not ship a firearm directly to the customer or another unlicensed person.

The customer is responsible for all costs associated with returning the firearm, including:

• The unpaid transfer fee
• Accrued storage fees
• Shipping expenses
• Shipping insurance
• Packaging and handling expenses
• Carrier-imposed charges
• Receiving-dealer charges
• Any other reasonable expenses associated with the return

The firearm will not be shipped until the receiving FFL has been verified and all applicable charges have been paid. Torchwood Tactical, LLC is not responsible if the original seller or shipping FFL refuses to accept the firearm.

Failure or Refusal to Pay Return Expenses

A customer will be considered to have failed or refused to pay return expenses when the customer:

• Expressly refuses to pay the required charges
• Fails to pay the required charges by the stated deadline
• Does not respond to return instructions or payment requests
• Does not provide a willing receiving FFL
• Disputes or reverses payment for transfer or return expenses
• Otherwise prevents Torchwood Tactical, LLC from completing the return

Abandonment of a Firearm

A firearm will be considered unclaimed and abandoned when all of the following conditions have been satisfied:

• The firearm has been received and entered into the records of Torchwood Tactical, LLC
• The applicable transfer fee has not been paid
• The customer has failed or refused to complete the lawful transfer
• The customer has failed or refused to pay the expenses required to return the firearm
• Either ninety (90) calendar days have elapsed since the first notification, or the unpaid transfer fee, accrued storage fees, shipping costs, handling expenses, and other authorized charges equal or exceed the reasonably determined fair market value of the firearm, whichever occurs first

Final Abandonment Notice

Before claiming ownership of an abandoned firearm, Torchwood Tactical, LLC will make a final reasonable effort to notify the customer using the customer’s last known email address, telephone number, or mailing address. When a valid mailing address is available, the final notice may be sent by certified mail.

The final notice will provide the customer with at least fifteen (15) calendar days to take one of the following actions:

• Pay all applicable charges and complete the lawful transfer
• Pay all applicable charges and arrange for return to the original seller or shipping FFL
• Pay all applicable charges and arrange for transfer to another willing FFL

Failure to respond to or comply with the final abandonment notice within the stated period will constitute confirmation that the customer has abandoned the firearm and relinquished all ownership interests in it.

Relinquishment of Ownership

By agreeing to this policy, the customer expressly agrees that a firearm meeting the abandonment conditions described above is voluntarily and permanently abandoned.

Upon expiration of the final notice period, the customer:

• Irrevocably relinquishes and surrenders all right, title, ownership, possessory interest, and claim to the firearm
• Authorizes Torchwood Tactical, LLC to take ownership and possession of the firearm
• Agrees that the firearm will become the sole property of Torchwood Tactical, LLC
• Authorizes Torchwood Tactical, LLC to retain, sell, transfer, trade, consign, or otherwise lawfully dispose of the firearm
• Waives any claim to the firearm or to any proceeds obtained from its subsequent sale or disposition
• Releases Torchwood Tactical, LLC and its owners, employees, and agents from claims arising from the lawful retention, sale, transfer, or disposition of the firearm

Determination of Fair Market Value

Torchwood Tactical, LLC may determine a firearm’s fair market value using reasonably available information, including:

• The customer’s purchase receipt
• The seller’s invoice
• Manufacturer information
• Current retail prices
• Current used-firearm prices
• The firearm’s condition
• Completed sales of comparable firearms
• Dealer or auction estimates
• Damage, defects, missing components, or other conditions affecting value

Fair market value will be based on the estimated value of the firearm at the time the abandonment determination is made and may differ from the amount originally paid by the customer.

Denied or Prohibited Customers

A firearm will not be transferred to a person who is prohibited by law from receiving or possessing it or whose transfer is denied. A denial, prohibition, cancellation, or inability to complete the transfer does not eliminate the customer’s responsibility for transfer fees, storage fees, return shipping, or other applicable expenses.

A firearm will not be released to a family member, friend, agent, representative, or other third party unless that person may lawfully receive the firearm and completes all required transfer procedures.

Federal and State Compliance

Any subsequent sale, transfer, return, or disposition of an abandoned firearm will be completed in accordance with applicable federal, state, and local laws. All acquisitions and dispositions will be recorded as required by federal law.

Nothing in this policy authorizes the release or transfer of a firearm without required federal firearms records, background checks, licensing requirements, or other legally required procedures.

National Firearms Act Items

This abandonment policy does not independently authorize the transfer, registration, sale, or disposition of a firearm regulated under the National Firearms Act. Any National Firearms Act item remains subject to all applicable ATF approval, registration, transfer, tax, and recordkeeping requirements.