Store Policies

General Firearm Sales

All firearms, magazines, receivers, and restricted law enforcement items are sold and shipped in accordance with all applicable federal, state, and local laws. Certain items may be restricted or prohibited in your area. It is the customer’s responsibility to verify legality prior to ordering.

All new firearms are shipped in the original manufacturer’s packaging with included accessories and applicable warranties. Firearm sales are final. Firearms requiring warranty service must be returned to the manufacturer within one (1) year of purchase.

Accessories and special-order items not normally stocked by Torchwood Tactical, LLC are not covered under warranty unless explicitly guaranteed in writing. Customers should contact the original manufacturer for warranty service on accessories.

Purchasing Firearms Online

Federal law prohibits shipment of firearms to individuals who do not hold a valid Federal Firearms License (FFL). Firearms purchased online may be picked up at our location or shipped to a customer-selected FFL.

Torchwood Tactical, LLC may contact and verify the receiving FFL prior to shipment. Customers are strongly encouraged to contact the receiving FFL before placing an order.

Changing, Modifying, or Substituting Orders

If an order requires modification, it will be canceled and refunded in full minus a $10 administrative fee, issued as a gift card. Once refunded, the customer may place a new order.

Torchwood Tactical, LLC will not place orders on behalf of customers due to fraud prevention and sensitive transaction information. All lead times restart once a new order is placed.

Returns & Canceled Orders

All canceled and returned orders are subject to a 25% restocking fee. All sales are final, including firearms, ammunition, and optics.

Orders exceeding twenty-one (21) days without receipt of required documentation will be canceled and refunded minus the 25% restocking fee.

Order Fulfillment

Orders ship within 3–10 business days from distributor warehouses or in-store inventory using UPS, FedEx, or USPS. Tracking is provided when available.

• Flat-rate shipping applies to the lower 48 states only
• No international or non–lower-48 shipping
• Billing and shipping addresses must match or orders may be flagged as fraud
• Serialized items are shipped only to the designated FFL
• Do not list the FFL as the shipping address

Ammunition Purchases

• 18+ for rifle or shotgun ammunition
• 21+ for handgun ammunition
• Adult signature required on delivery
• All ammunition sales are final

Customers are responsible for verifying correct ammunition use and compliance with all applicable laws.

Affidavit of Customer

• I am not an unlawful user of or addicted to controlled substances
• I am not prohibited from purchasing firearms or ammunition
• I am not under indictment or subject to restraining orders
• I have not been convicted of disqualifying crimes
• I am not under 21 years of age
• I have not renounced U.S. citizenship

Indemnification & Agreement to Defend

By placing an order, you agree to indemnify, defend, and hold harmless Torchwood Tactical, LLC and its affiliates from any liability arising from inaccurate representations or failure to comply with these terms.

Class Action Waiver

All disputes shall be resolved on an individual basis only. You waive any right to participate in class, consolidated, or representative actions.

Trademarks & Copyright

All trademarks, content, graphics, logos, and materials on this website are the exclusive property of Torchwood Tactical, LLC and are protected under U.S. and international copyright laws.

Limitation of Liability

This website and its contents are provided “as is.” Torchwood Tactical, LLC disclaims all warranties and is not liable for damages arising from use of this site.

Applicable Law & Policy Changes

These policies are governed by the laws of the State of North Carolina. Torchwood Tactical, LLC reserves the right to update these policies at any time.

Effective Date: January 1, 2025